top of page

Privacy Policy

Betr Living (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.betrliving.co.uk, contact us, or use our services.

We are the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following information:

  • Personal information you provide directly via our contact forms, email, or phone calls:

    • Name

    • Email address

    • Phone number

    • Any information you include in your message to us

  • Automatically collected information through cookies and analytics:

    • IP address

    • Browser type and version

    • Pages visited and time spent on our site

    • Device type and operating system

​

2. How We Use Your Information

We use your personal data for:

  • Responding to your enquiries and providing customer service

  • Managing bookings and property arrangements

  • Sending you updates about our services (only with your consent)

  • Improving our website and marketing effectiveness

  • Meeting legal or regulatory requirements

Our lawful bases for processing your data may include contract, legal obligation, and legitimate interests.

​

3. Cookies & Tracking

We use cookies to:

  • Enable website functionality

  • Analyse website traffic and performance

  • Improve your browsing experience

You can control or disable cookies in your browser settings, but some features may not work properly.

​

4. Who We Share Your Data With

We only share your personal data where necessary, such as with:

  • Service providers (e.g., IT support, email platforms, analytics providers)

  • Property management systems and booking platforms (e.g., Airbnb, Booking.com) where relevant

  • Legal or regulatory authorities when required by law

We never sell your personal data to third parties.

​

5. Data Retention

We keep your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet our legal obligations

  • Resolve disputes

Typically, enquiry data is stored for 12 months and booking/contract data for up to 7 years for accounting purposes.

​

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data

  • Object to or restrict our processing of your data

  • Withdraw consent where we rely on it

To exercise any of these rights, contact us at info@betrliving.co.uk.

​

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

​

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

​

9. Contact Us

For any privacy-related questions or requests, you can contact us at:

Betr Living
Email: info@betrliving.co.uk
Website: www.betrliving.co.uk

You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

bottom of page